1. About Xingshi Carbon
Q1: What are your main export products?
A: We specialize in graphite electrodes, Petroleum coke, Carbon raiser, graphitized petroleum coke, synthetic graphite/ Artifiicial graphite, etc for industries like steelmaking, lithium batteries, and solar energy. Full catalog available here.
Q2: Are you a manufacturer or trading company?
A: We are a factory-direct exporter with in-house R&D and ISO-certified production. No intermediaries ensure competitive pricing.
Q3: What markets do you serve?
A: 30+ countries, including the EU, USA, Japan, and MENA regions.
2. Product & Quality
Q4: How do you control product quality?
A: Rigorous QC protocols:
•Pre-shipment inspection: Third-party reports (SGS/BV) available.
Q5: Can you customize products (size/purity/packaging)?
A: Yes! Examples:
•Graphite grain size: 20-40mesh, 40-60mesh, 100mesh, 200mesh, 325 mesh high carbon artificial graphite /1-3mm, 0.2-0.7mm,1-5mm,1-20mm graphite granule
•Carbon content: Customized
•Packaging: 25kg bags, jumbo bags, or OEM branding.
Q6: What's your lead time?
A: Standard products: 7-15 days after order confirmation. Custom orders: 15-30 days.
3. Pricing & Payment
Q7: How are prices determined?
A: Based on:
•Raw material costs (e.g., petroleum coke market price).
•Order volume (discounts for 20+ MT).
•Incoterms (FOB/CIF/DDP options).
Q8: What payment terms do you accept?
A: Flexible options:
•T/T: 30% deposit, 70% before shipment. T/T against the cargo readiness
•LC at sight: Accepted via top-tier banks. D/P at sight
4. Logistics & Support
Q10: What shipping methods do you offer?
A: Optimized for cost/speed:
•Sea freight: 20'/40' containers (best for bulk orders). Bulk vessel for big quantity more than 500Tons
•Air freight: For urgent shipments (<500kg).
•Express: DHL/FedEx for samples.
Q11: How do you handle damaged goods?
A: Our 3-step guarantee:
1.Photos/video proof within 48h of delivery.
2.Free replacement or refund if our fault.
3.Insurance claims filed for you (if applicable).
Q12: Do you provide after-sales support?
A: Yes! 24/7 tech support via:
•Onsite engineers/ Visit your countries for technical support : Available for major projects (cost negotiable).